What to Expect When You Call Us For a Towing Process
Are you stranded on the side of the road with a vehicle that refuses to budge? From a flat tire or unfortunate fender bender to any engine trouble, situations like these can quickly turn your happy mood into a stressful one, all thanks to the towing services for coming to the rescue in situations like these. But you must be wondering what exactly happens when you call any towing service provider. Let's understand the towing process well and what you can expect when you ring our bell.
1. Assessment of the Situation
Our team will assess the necessary details as soon as you contact us. You will be asked to share the below information-
your location
The details of the vehicle you have
The issue you're facing
Is there any accident
number of people in the vehicle
This information will assess your urgency level and help us determine the required towing equipment
2. Dispatching the Right Equipment
Once we understand your situation, we will dispatch the required towing vehicle. Different situations demand different solutions. For instance, a flatbed tow truck might be the best choice if you have a compact car with a flat tire.
On the other hand, a traditional tow truck with a hook and chain might be dispatched for any larger vehicles stuck in a tricky spot.
3. Arrival of the Towing Team
Our skilled towing professionals will arrive at your location as fast as possible with every necessary equipment. They're highly trained professionals who can handle various situations, from recovering vehicles from ditches to securely loading your car onto the tow truck.
4. Safety First
Our team will try to maintain a towing process that will be safe for you and will try to minimize the damage to your vehicle. If your car has a manual transmission, extra care will be taken to ensure it is appropriately set to neutral, allowing for smooth towing without causing any harm to the transmission.
5. Transport to the Desired Location
Once your vehicle is securely loaded onto the tow truck, it's your call to pick the desired transport location, like a repair shop, home, or another area.
6. Personal Belongings and Documentation
Before your vehicle is towed, collect all the personal belongings. After reaching your desired location, our team will provide you with the necessary paperwork stating the condition of your vehicle before and after towing. This documentation can be required for insurance claims.
7. Professional Assistance
Apart from the emergency rescue, we always provide the needed customer support to our clients. Feel free to ask if you have any queries about the towing process.
Wrap up
We understand how unpleasant the experience is when your vehicle breaks down, but understanding and keeping faith in our process can reduce some of your stress. Remember that from the initial call to the safe delivery of your vehicle, our professionals are here to help efficiently in any adverse situation.
